SCCM Help Deskside

  • If you are in need of requesting IT Support, submitting a service ticket to the ETS Infrastructure Team can be done through SERVICE NOW (faculty, staff, and student workers) or SALESFORCE (ASU students) which will be in the ticketing queue and handled on a first-come-first-serve basis.
  • ■ For Faculty, Staff, and Student Employees please refer to this Guide on how to submit a ticket.
  • ■ For Students attending classes please refer to this Guide on how to submit a ticket.
  • ■ Before submitting a ticket, please check the ASU System Health page, this will indicate if a service or system is down or if there is a campus wide issue that is being worked on.
  • ■ After checking the ASU System Health, you can then put in a service ticket to request assistance if your issue is not related to an ASU outage.
Brand Software Description Download Link
Microsoft Office 365 Office 365 is a line of subscription services offered by Microsoft as part of the Microsoft Office product line. The brand encompasses plans that allow use of the Microsoft Office software suite over the life of the subscription. All Office 365 plans include automatic updates to their respective software at no additional charge per ASU licensing for this suite. SCCM Software Center
Adobe Adobe Cloud Adobe Creative Cloud is a set of applications and services from Adobe Inc. that gives subscribers access to a collection of software used for graphic design, video editing, web development, photography, and also some optional cloud services. In Creative Cloud, a subscription service is delivered over the Internet per ASU licensing. SCCM Software Center
Dassault Systèmes SolidWorks SolidWorks is a 3D CAD (computer-aided design) program used to design technologies. It utilizes solid modeling, the mathematical principles designated for virtual 3D modeling, to provide users with the proper tools to successfully develop their creations. SolidWorks is available in 4 different packages that are targeted towards students, entrepreneurs, enterprises, and startups. SCCM Software Center
MATLAB Adobe Cloud MATLAB (Matrix Laboratory) is a computing environment that uses a special proprietary programming language developed by MathWorks. It allows users to manipulate matrices, plot functions and data, implement algorithms, and work alongside programs written in other languages. SCCM Software Center
Brand Software Description Info Link Download Link
CrowdStrike Holdings CrowdStrike

Crowdstrike is a cybersecurity technology company, that provides could-delivered endpoint protection. It offers a platform titled Falcon which prevents different varieties of attacks. Falcon brings next-generation antivirus, managed threat hunting, and endpoint detection and response together.

The Falcon platform offers solutions such as:

■ Falcon Prevent

■ Falcon Insight

■ Falcon OverWatch

■ Falcon Discover

■ Falcon Intelligence

ASU Documentation SCCM Software Center
Cisco Systems Cisco (VPN) Cisco AnyConnect is a proprietary VPN client. It is often used within universities and businesses to maintain data integrity across a secure connection. It can also be used to access region-restricted sites and shield browsing activity. ASU Documentation SCCM Software Center
Microsoft Exploit Guard

Exploit Guard is a part of Windows Defender and was rolled out during the Windows 10 fall creators update. It has four components and they work towards locking the device down from different attacks to the system. It is an anti-malware software that works to provide intrusion prevention and is lightweight.

The four components of Exploit Guard are:

■ Attack Surface Reduction

■ Network Protection

■ Controlled Folder Access

■ Exploit Protection

Microsoft Documentation Windows Built-In
Microsoft Windows Defender

Windows Defender and System Center Endpoint Protection tied together where a management client for Windows Defender is installed when the Configuration Manager client installs.

■ Malware and spyware detection and remediation

■ Rootkit detection and remediation

■ Critical vulnerability assessment and automatic definition and engine updates

■ Network vulnerability detection through Network Inspection System

■ Integration with Cloud Protection Service to report malware to Microsoft. When you join this service, the Endpoint Protection client or Windows Defender downloads the latest definitions from the Malware Protection Center when unidentified malware is detected on a computer.

Microsoft Documentation Windows Built-In
Brand Software Description Info Link Download Link
Slack Technologies Slack Slack Enterprise is a collaboration hub enabling better connections for working teams through a searchable platform for messaging, content sharing, and integrations. Slack is available enterprise wide to all Students, Faculty, and Staff which is a cloud-based team collaboration tool that allows users to communicate with each other remotely. Its features include channels for specific categories (i.e. projects, teams, clients), video chat, voice chat, file sharing, and more. Slack also has a library of over 1,500 applications, such as Google Drive, that can be integrated within a work space. ASU Documentation SCCM Software Center
Microsoft Microsoft Teams for ASU Microsoft Teams is an all-in-one communications platform, similar to Skype. It combines instant messaging, video chat, file storage, and application integration into a package that is well-suited for the workplace. It is also integrated within Office 365 and supports add-ons for other Office applications. There are also integrated extensions that allow for the use of non-Microsoft products. ASU Documentation SCCM Software Center
Zoom Technologies Zoom for ASU Zoom is ASU’s centrally supported, easy-to-use video conferencing platform that provides high definition, interactive collaboration tools, and telephone conferencing to use for communication and collaboration. With Zoom you can instantly start a virtual meeting with colleagues and students that works with any MacOS, Windows, & Linux platforms, and has free apps for Apple and Android devices. ASU Documentation SCCM Software Center
Brand Software Description Info Link Download Link
Google Google Drive Google Drive is a cloud storage utility that has integrated support for other Google applications such as Docs, Sheets, and Slides. It allows users to store files on Google servers, share files with other users, and synchronize files between devices such as computers and cell phones. It also offers both free and paid plans. Google Drive allows unlimited space for storage to ASU Faculty, Staff, and employed Students. ASU Documentation Google Download
Microsoft Microsoft OneDrive for ASU One Drive is Microsoft’s cloud storage utility that works alongside other Microsoft products such as Outlook, Word, Excel, and others. ASU Faculty, Staff, and employed Students will receive 5TB GB of storage and offers larger data plans that include access to Office 365 as well. It includes a wide variety of security options, productivity tools, and other core features to keep your data unified across multiple devices. ASU Documentation Windows Built-In
Dropbox Drop Box for ASU Drop Box is a cloud storage utility that allows users to store and share files remotely. It offers several features including file and version recovery, team folder management, link permissions, remote wipe, and more. They also have a set of file backup, team collaboration, administrative, and security tools to keep your data safe. Drop box allows unlimited space for storage to ASU Faculty, Staff, and employed Students. ASU Documentation SCCM Software Center
Please Note: To use Google Drive, Drop Box, or One Drive with your ASU account, instead of registering for a new account, simply sign in with your ASURITE email address (i.e. username@asu.edu) and you will be redirected to the corresponding university login page where you will be prompted to enter your ASURITE password.