Engineering Technical Services (ETS)

The podium PC wouldn’t boot. A bustle of students flowed into the classroom as the professor furrowed her brow. She had only moments to resolve this before class began. IT support signage hung throughout the room. She dialed the number, and the Client Orchestration team answered. After a quick conversation, they found the solution, and…

Have a special event a few weeks away? Need augmented WiFi to ensure coverage for a dense population or internet cabled to an unusual space? Please submit a ServiceNow Ticket so we can help. You can also reach out to your Engagement Advisor, or call the Experience Center at 1-855-278-5080.

Google has implemented a new security update to enhance the privacy and security of file-sharing via Google Drive. While users may find their Google Drive files impacted, it is important to note that Google Doc, Sheets, and Slides will not be affected by this update. Find fast facts about this update here, including instructions on…

Share: Undaunted, in the throes of a global pandemic, Arizona State University remains a beacon of research and discovery at the heart of innovation. Unlocking the power of the mind takes commitment. ASU’s student body prove the rule, as do the men and women who support them. The information technology professionals embedded within the Ira…

Written by: Shaun Usman Shaun is the Assistant Director of Systems Orchestration within Engineering Technical Services. 2020 was an unprecedented year for change due to the effects of the pandemic of COVID-19, leading to a complete shift in how people work, live, teach, and learn. At Arizona State University, with the start of the Fall…