System Recovery

Crowdstrike Outage: How ETS Responded and Recovered

On the night of July 18, 2024, a routine software update from Crowdstrike, the cybersecurity tool used across ASU, led to a significant disruption for Windows computers and servers within the Fulton Schools of Engineering (FSE) and across the broader ASU network. This issue resulted in system crashes and BitLocker Recovery prompts, causing considerable downtime….