Onboarding Fulton IT Employees
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Managers start here.
Let ETS know about your new employee by filling out this intake form once your new employee has accepted the job offer. This will serve as a signal for ETS to initiate the onboarding program. The program begins with a welcome message and presentation slide deck, followed by one-on-one orientation sessions led by members of ETS.
Customize the checklist
Use this checklist as an aid during the hiring process. The checklist covers things you may want to consider prior to and during your employee’s first week on the job.
Personalize your training
While the ETS Onboarding Program is applicable to all IT positions throughout FSE, each position requires a degree of on-the-job training that only you can provide as a manager. Preparing yourself with training is crucial to your new employee’s success.
New IT employees start here.
Orientation slide deck
New employee onboarding starts off with a brief presentation. This training provides an overview of the Fulton Schools of Engineering (FSE), the School IT Teams, Enterprise Technology, and Engineering Technical Services (ETS) and how they all work together.
New employees get invited to participate in several orientation sessions conducted by key ETS staff members, customized to meet the unique requirements of each role.
Get to know the IT support staff throughout Fulton Schools of Engineering with a Staff Directory.
Access a curated list of the most important resources applicable to every new IT employee at Fulton Schools.
What is the IT Onboarding Program?
The Fulton Schools IT Onboarding program is a service provided by ETS to help prepare new IT employees for success in their new roles within Fulton. This program is designed to take place during the first two weeks of the new employee’s start date. The content is customized to each role, while including several standard materials such as a presentation and resource list. After your new employee completes the initial orientation slide deck (within the first couple of days on the job), several members of ETS will schedule meetings based on the employee’s availability. In these sessions, team members will personally welcome your new recruit and orient them to the IT framework at Fulton.
The IT Onboarding Program covers the following:
- IT Organizational structure (including Engineering Technical Services, Fulton Schools IT and Enterprise Technology).
- IT Code of Ethics at ASU
- Services and roles of the various IT organizations throughout ASU
- Responsibilities of the employee in using these services
- Physical and system-based access
During the onboarding process, the employee will meet with representatives from ETS who will provide details on the following areas of responsibility:
- Maintains Windows & Apple Classrooms and Labs in collaboration with each Schools’ IT/Lab Managers and Faculty.
- Support includes Hardware Servicing & Upgrades, Application Packaging, Deployment Planning, and responding to Service Requests.
- Provides Windows, Apple, & iOS System Management services like OS Deployments, Security Policies, Patching, Inventory, Reporting, Asset Management, and anti-malware Protection.
- Works with Enterprise Technology to provide Directory services, Storage (locally and Dropbox), and SharePoint Collaboration services.
- Provides support for all Applications and Services (Cloud or Hosted) — including Purchasing support, Security Reviews, Licensing and License Managers, Deployment, Monitoring, and Usage Metering. Also provides Enterprise SQL services.
Linux Desktop Support
- Provides Linux systems support and installation for individual desktops.
- Maintains Linux systems in Labs in collaboration with each Schools’ IT/Lab Managers and Faculty.
- Provides System Management services for Linux systems, including Patching, Application Deployment, Usage Metering, and Multiple OS Support.
- Provides technology solutions and support for Engineering, ranging from customized web applications to third-party cloud-based solutions.
- Provides business process improvement support.
Server Virtualization & Security Response
- Provides virtual servers that are used to support research, classroom instruction, and Infrastructure support systems. Virtual servers may be local or cloud based.
- Provides security incident management and tracks security vulnerabilities across network.