ETS Information Technology Support
FSE Incident Response
On July 1st, 2016 the ASU information Security team implemented an Incident Response Process which includes an Incident Escalation process (see email in appendix). This document details how Fulton IT teams will manage the Incident Response tickets and workflow.
The FSE Incident Response Coordinator is responsible for managing the incident assignment, communication, workflow, and facilitate timely remediation within the Fulton Schools of Engineering. The FSE Incident Response Coordinator position is managed by Scott Abbe and Rich Willis as backup.
In the event of an out of office reply from an IT Team Lead, the FSE IRC will seek out a technician in the same group.
The entire Incident Response Process document can be downloaded here.