Engineering | Engineering Technical Services

ETS Information Technology Support

How to get computer support

<< Back to Meet Your IT Team

Windows desktop technical support (troubleshooting, software installs, maintenance, equipment inventory, and other general desktop issues) is provided by each school separately within the Fulton Schools of Engineering. Please contact your school’s support person. 

Windows Support

Home space
ASU has collaborated with Dropbox to provide storage space. To sign up for an account, visit links.asu.edu/dropbox.

Shared space
The Fulton Schools of Engineering also provide shared storage for various collaborative needs.  Some examples are:  School-level space, space for research group and space for research centers.  This collaborative space is commonly referred to as S: drive.  A typical group will receive 5GB of space.

Online Service Request Submission

ETS uses ServiceNow to track all service requests. Support for all of the following can be requested using this service:

  • Unix/Linux Support
  • Server-on-Demand (SOD) Support
  • Windows Distributed Support Contacts
    • School of Biological and Health Systems Engineering (SBHSE)
    • School of Computing, Informatics, and Decision Systems Engineering (CIDSE)
    • School of Electrical, Computer and Energy Engineering (ECEE)
    • School of Engineering for Matter of Transport and Energy (SEMTE)
    • School of Sustainable Engineering and the Built Environment (SSEBE)
    • College of Technology and Innovation
    • Engineering Dean’s Office 

Submit a service request