Ira A. Fulton Schools of Engineering | Engineering Technical Services

ETS Information Technology Support

Complete List of ETS IT Support Services

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Classroom

CategoryServiceDetails
ClassroomComputing LabsProvides Computing Labs for Engineering Classroom Specific use
ClassroomDeploymentCreate Application Packages for Deployment to Classrooms
ClassroomDeploymentManage Hardware Purchasing Standards for Unit
ClassroomDeploymentInstall OS, Applications, and manage configuration on local computers
ClassroomDeploymentCreate & Implement Configuration Group Policies
ClassroomDeploymentEnsures Engineering Wall Jacks configured for Engineering VLANS
ClassroomMediaProvide support for Projectors & Multimedia services in Classrooms
ClassroomSupportTroubleshoot hardware problems, resolve warranties with vendors
ClassroomSupportRemediate reported vulnerabilities
ClassroomSupportProvide Windows, Mac OS, Linux OS Support
ClassroomSupportUtilize ServiceNow, SalesForce to complete Service Tickets from Faculty, Staff, Students
ClassroomVirtual ClassroomProvide & Support VDI Classroom
ClassroomVirtual ClassroomProvide Remote Linux Computing Support

 

Desktop

CategoryServiceDetails
DesktopConfigurationCreate & Implement Security and Baseline Group Policies
DesktopDeployment ServicesProvide MDT, SCCM, Casper for Managing OS, Application, and Configuration deployments
DesktopDeployment ServicesProvide Linux OS Installation, Applications and manage configuration on local computers
DesktopDeployment ServicesCreate Application Packages for deployment to Desktops
DesktopEncryptionManage Encryption technologies and Recovery solutions (Casper, MBAM, Winmagic)
DesktopOS SupportProvide Linux Desktop Support
DesktopPurchasingProvides guidance on Hardware standards for Engineering
DesktopSecurityManage systems patching (WSUS, SCCM, Casper, Satellite)
DesktopSecurityManage systems Antivirus/Antimalware (EndPoint Protection)
DesktopSecurityLiaison for found vulnerabilities between Local IT Techs; Provide remediation solutions

 

Electronics

CategoryServiceDetails
ElectronicsRepairsInstrument repair and Design

 

Infrastructure

CategoryServiceDetails
InfrastructureData WarehouseCreate web applications connecting to Data Warehouse (Leave Request, Distribution Lists, etc)
InfrastructureData WarehouseCreate Dashboards connecting to Data Warehouse
InfrastructureDirectoryManage FULTON Domain

 

IT Support

CategoryServiceDetails
IT SupportInformationMonthly Meetings for Information Dissemination (Desktop Meetings, Desktop Leads Meetings)
IT SupportTicketing SystemProvide Service Catalog for Engineering in ServiceNow
IT SupportTicketing SystemUtilize ServiceNow, SalesForce to complete Service Tickets from Desktop IT Staff, Faculty, Staff, Students

 

Network

CategoryServiceDetails
NetworkFirewallMaintains Firewall Rules for Engineering Servers, Desktops, Laptops, Classrooms
NetworkPhysicalMaintains Virtual Routing for Virtualized Server-On-Demand environment
NetworkPhysicalMaintains Engineering VLANS Design & Configuration

 

Server

CategoryServiceDetails
ServerInfrastructureMaintain Engineering Infrastructure Servers (Hardware & Software)
ServerServer RoomMaintain Server Room for Hosting Research Servers (cooling, UPS, network)
ServerServer VirtualizationProvide Server-On-Demand service (Managed, Unmanaged)
ServerServer VirtualizationProvide Capstone virtual servers

 

Services

CategoryServiceDetails
ServicesAsset ManagementDeveloping Asset Management system (SCSM/Cireson)
ServicesDatabaseProvide SQL Database hosting for Engineering
ServicesISAACProvide Segment Manager for largest ISAAC segment
ServicesSharePointPurchase & Provide SharePoint for Engineering
ServicesWeb ApplicationsLeave Request system
ServicesWeb ApplicationsDeans Scholarship Applications system
ServicesWeb ApplicationsCustom Survey Design
ServicesWeb ApplicationsEvent Tracking via ID Card Swipes
ServicesWeb ApplicationsCustom Exchange Distribution Lists
ServicesWeb ApplicationsISAAC Request System

 

Software

CategoryServiceDetails
SoftwareDeployment ServicesProvide MDT, SCCM, Casper for Managing OS, Application, and Configuration deployments
SoftwareLicense ManagersProvide LMs for Engineering specifc software, like SolidWorks (30+)
SoftwareLicensingTrack Site License requirements for Engineering; Track licensing for Engineering applications
SoftwareMyAppsSupport Engineering provided (5) applications on MyApps

 

Storage

CategoryServiceDetails
StorageDropBoxRequest User/Unit dropbox folders initiation
StorageDropBoxSupport Admins for User's Dropbox folders, providing Group Management and Backup Restore
StorageDropBoxDeployment support for Dropbox Client, ensuring security compliance with encryption requirements
StorageDropBoxWorking with UTO on Enterprise Dropbox requirements (plan for replacing Network Storage)
StorageNetwork StoragePurchases & Provides NetApps storage for Engineering
StorageNetwork StoragePurchases and maintains NetApps storage for Server-On-Demand use
StorageNetwork StorageMaintains storage design, permissions, space allocation, and provides access reports
StorageNetwork StorageMaintains access configuration (DFS, Group Policies) for Domain PCs
StorageNetwork StorageProvides mounting and iSCSI connection support for Server-On-Demand use
StorageSecure StoragePurchases & Provides 'Secure' storage for Engineering
StorageSecure StorageProvide Secure Document Management (Docuware)