Ira A. Fulton Schools of Engineering | Engineering Technical Services

Available Services


Most Common

Service NameService DescriptionService UsersService CostHow to Obtain Service
CasperApple device managementFaculty / StaffFree for FSEService Request
Central license management, software and site licensingCentrally install and support license managersFaculty / Staff / AdministrativeFree for FSEService Request
Computerized instructional lab services (Linux)Install and support software in classrooms and lab computersFaculty / Staff / AdministrativeFree for FSEService Request
Computerized instructional lab services (Windows)Install and support software in classrooms and lab computersFaculty / Staff / AdministrativeFree for FSEService Request
Database ServicesCentrally hosts databases accessed by MSAccess or WebsitesFaculty / Staff / AdministrativeFree for FSEService Request
DocuWareDocument storage, management and workflow automationFaculty / Staff / AdministrativeFree for FSEService Request
Event Tracking SupportEvent Tracking via id card swiping for custom eventsFaculty / Staff / AdministrativeFree for FSENathan Deneau
Exchange Distribution ListsCustom, Query-Driven Distribution ListsASU-Wide Colleges and OrganizationsFree for FSE, Fee for Non-FSE UnitsJeff Carpenter
Fulton DatacenterServer hosting in datacenter environment (cooling, UPS, network)Faculty / ResearchersFree (2 circuits, 1 network port, additional resources may require funding)Scott Abbe
General Inventory with Check-in / Check-outGeneral Inventory database for use by any unit, area or department Faculty / Staff / AdministrativeFree for FSEJeff Carpenter
ISAAC request systemOnline request system for ISAAC door accessDepartmentsFree for FSE, Fee for non-FSE unitsMarc Lesure
LandscapePatch and provisioning of Ubuntu desktops and serversFaculty / Staff / AdministrativeFree for FSEService Request
Onboarding ProgramOnboarding for FSE New IT HiresIT StaffFree for FSEBrian Tancredi
QualtricsUnlimited self-service survey creation, collaboration, and reporting.Faculty / Staff / AdministrativeFree for FSENathan Deneau
RSVP Group Events SignupWeb based RSVP system for eventsFaculty / Staff / AdministrativeFree for FSEJeff Carpenter
SatellitePatch and provisioning of RHEL desktops and serversFaculty / Staff / AdministrativeFree for FSEService Request
Server-on-Demand (SOD)Virtual serversASU-Wide Faculty / StaffDepends on configurationhttp://sodrequest.asu.edu
SharePoint ServicesCollaborative Web SitesDepartmentsFree for FSEService Request
SmartsheetCloud-based collaboration and project management softwareFaculty / Staff / AdministrativeBilled annually to your departmentService Request
Time and Attendance SupportLeave Request Tracking and reportingASU-Wide (Colleges and Organizations)Free for FSE, Fee for Non-FSE UnitsJeff Carpenter
Web Application DevelopmentCustom Web Application DevelopmentFaculty / Staff / AdministrativeFree for FSEJeff Carpenter
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Classroom

CategoryServiceDetails
ClassroomComputing LabsProvides Computing Labs for Engineering Classroom Specific use
ClassroomDeploymentCreate Application Packages for Deployment to Classrooms
ClassroomDeploymentManage Hardware Purchasing Standards for Unit
ClassroomDeploymentInstall OS, Applications, and manage configuration on local computers
ClassroomDeploymentCreate & Implement Configuration Group Policies
ClassroomDeploymentEnsures Engineering Wall Jacks configured for Engineering VLANS
ClassroomMediaProvide support for Projectors & Multimedia services in Classrooms
ClassroomSupportTroubleshoot hardware problems, resolve warranties with vendors
ClassroomSupportRemediate reported vulnerabilities
ClassroomSupportProvide Windows, Mac OS, Linux OS Support
ClassroomSupportUtilize ServiceNow, SalesForce to complete Service Tickets from Faculty, Staff, Students
ClassroomVirtual ClassroomProvide & Support VDI Classroom
ClassroomVirtual ClassroomProvide Remote Linux Computing Support
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Desktop

CategoryServiceDetails
DesktopConfigurationCreate & Implement Security and Baseline Group Policies
DesktopDeployment ServicesProvide MDT, SCCM, Casper for Managing OS, Application, and Configuration deployments
DesktopDeployment ServicesProvide Linux OS Installation, Applications and manage configuration on local computers
DesktopDeployment ServicesCreate Application Packages for deployment to Desktops
DesktopEncryptionManage Encryption technologies and Recovery solutions (Casper, MBAM, Winmagic)
DesktopOS SupportProvide Linux Desktop Support
DesktopPurchasingProvides guidance on Hardware standards for Engineering
DesktopSecurityManage systems patching (WSUS, SCCM, Casper, Satellite)
DesktopSecurityManage systems Antivirus/Antimalware (EndPoint Protection)
DesktopSecurityLiaison for found vulnerabilities between Local IT Techs; Provide remediation solutions
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Infrastructure

CategoryServiceDetails
InfrastructureData WarehouseCreate web applications connecting to Data Warehouse (Leave Request, Distribution Lists, etc)
InfrastructureData WarehouseCreate Dashboards connecting to Data Warehouse
InfrastructureDirectoryManage FULTON Domain
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IT Support

CategoryServiceDetails
IT SupportInformationMonthly Meetings for Information Dissemination (Desktop Meetings, Desktop Leads Meetings)
IT SupportTicketing SystemProvide Service Catalog for Engineering in ServiceNow
IT SupportTicketing SystemUtilize ServiceNow, SalesForce to complete Service Tickets from Desktop IT Staff, Faculty, Staff, Students
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Network

CategoryServiceDetails
NetworkFirewallMaintains Firewall Rules for Engineering Servers, Desktops, Laptops, Classrooms
NetworkPhysicalMaintains Virtual Routing for Virtualized Server-On-Demand environment
NetworkPhysicalMaintains Engineering VLANS Design & Configuration
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Server

CategoryServiceDetails
ServerInfrastructureMaintain Engineering Infrastructure Servers (Hardware & Software)
ServerServer RoomMaintain Server Room for Hosting Research Servers (cooling, UPS, network)
ServerServer VirtualizationProvide Server-On-Demand service (Managed, Unmanaged)
ServerServer VirtualizationProvide Capstone virtual servers
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Services

CategoryServiceDetails
ServicesAsset ManagementDeveloping Asset Management system (SCSM/Cireson)
ServicesDatabaseProvide SQL Database hosting for Engineering
ServicesISAACProvide Segment Manager for largest ISAAC segment
ServicesSharePointPurchase & Provide SharePoint for Engineering
ServicesWeb ApplicationsLeave Request system
ServicesWeb ApplicationsDeans Scholarship Applications system
ServicesWeb ApplicationsCustom Survey Design
ServicesWeb ApplicationsEvent Tracking via ID Card Swipes
ServicesWeb ApplicationsCustom Exchange Distribution Lists
ServicesWeb ApplicationsISAAC Request System
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Software

CategoryServiceDetails
SoftwareDeployment ServicesProvide MDT, SCCM, Casper for Managing OS, Application, and Configuration deployments
SoftwareLicense ManagersProvide LMs for Engineering specifc software, like SolidWorks (30+)
SoftwareLicensingTrack Site License requirements for Engineering; Track licensing for Engineering applications
SoftwareMyAppsSupport Engineering provided (5) applications on MyApps
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Storage

CategoryServiceDetails
StorageDropBoxRequest User/Unit dropbox folders initiation
StorageDropBoxSupport Admins for User's Dropbox folders, providing Group Management and Backup Restore
StorageDropBoxDeployment support for Dropbox Client, ensuring security compliance with encryption requirements
StorageDropBoxWorking with UTO on Enterprise Dropbox requirements (plan for replacing Network Storage)
StorageNetwork StoragePurchases & Provides NetApps storage for Engineering
StorageNetwork StoragePurchases and maintains NetApps storage for Server-On-Demand use
StorageNetwork StorageMaintains storage design, permissions, space allocation, and provides access reports
StorageNetwork StorageMaintains access configuration (DFS, Group Policies) for Domain PCs
StorageNetwork StorageProvides mounting and iSCSI connection support for Server-On-Demand use
StorageSecure StoragePurchases & Provides 'Secure' storage for Engineering
StorageSecure StorageProvide Secure Document Management (Docuware)
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